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Frequently Asked Questions

Q: Who is Linwoo?

A:Founded in 2013, Linwoo is a leading artificial grass and artificial plants manufacturer and wholesaler in China. We have our own factory and 27000 warehouse space. Our partners include internationally recognized companies such as Hilton and Carrefour. The products are exported to more than 100 countries and have gained a good reputation. Learn More

Q: What products and services can you provide?

A:We provide one-stop service from design, manufacturing, sales to installation. Our products include artificial landscape grass, artificial soccer grass, artificial sports grass, artificial green wall, artificial hedge, artificial fence and necessary artificial turf installation accessories. We support OEM and ODM services. In addition, we will provide you with high quality professional consultation, after-sales service and marketing support. 

Q: Are you a factory? What about your supply capacity?

A:Yes, we are a factory, the factory is located in Jiaxing, Zhejiang Province, China, which is the leading artificial grass and artificial plants factory in China, we have our own factory and 27000 warehouse space.
Below is our supply capacity:
Artificial grass: 5,000,000m² per year
Artificial green Wall: 1200000m² per year
Artificial hedge: 1200000m² per year
In addition, we have prepared a 300 square meter sample room for you, welcome to visit.

Q: Do you offer free samples?

A:Yes, we highly recommend you to request free samples from us for checking and confirmation before placing an order, but you need to pay the shipping cost. Samples are usually delivered within 5-7 days. This fee will be refunded to you once you confirm your order.Request Free Samples 

Q: What is the minimum order requirement?

A:Linwoo offers wholesale orders only, and the following are minimum order quantities for all overseas purchases:
Artificial Turf: 500 Square Meters
Artificial Plant Wall/Hedge: 50×50cm/100×100cm 100 pcs
Artificial Fence: 200 pcs
Other products: 1000 USD

Q: How to place an order with you?

A: It is easy to place an order with just an eight-step manual.
Step 1. Ask for a quote for the desired product and confirm details about model, design, price, samples, size, packaging, quantity, delivery time, etc.
Step 2. Upon confirmation, Linwoo will send you a pro forma invoice.
Step 3. Deposit is arranged according to PI.
Step 4. Production of the lot starts in our factory.
Step 5. After rigorous and systematic quality checks, the goods are ready to be shipped to you.
Step 6. Upon receipt of your balance, we will send you the original bill of lading.
Step 7. You need to bring all the documents for customs clearance.
Step 8. Receive the delivered goods.

Q: What is your delivery time?

A: Delivery time will vary depending on the order quantity, usually we will finish production and ship within 30 days.

Q: Do you support customized products?

A: Yes, Yes, can provide you with flexible and extensive customization options, including 8+ artificial grass customization options, 6+ artificial green wall customization options.

Q: How about your after-sales service?

A: 1. Order tracking and logistics monitoring after shipment arrangement
2. Standard installation guidelines, and provide a full range of technical support and consulting services
3. Efficient after-sales response speed, we will give customers timely feedback and solutions within 24 hours.

Q: Are your products certified by professional organizations?

A: We are glad you asked about our product quality assurance. We attach great importance to product quality control, our products have obtained SGS and CE safety certificates through rigorous testing, covering fire protection, UV protection, REACH, RoHS, and also passed the PFAS test by professional testing organization CNAS, free of lead, heavy metals, harmful chemicals and PFAS. In addition, Linwoo artificial grass has passed the 50, 000 times abrasion test of professional testing organizations, which is super wear-resistant. We have successfully cooperated with our international partners in 1000+ projects, which fully proves that our products perform well in practical applications.

Q: How can I make payment?

A: You can pay by TT, LC, credit card or PayPal.
After signing the contract, you need to pay 30% deposit first and 70% final payment before shipment.

Q: Is our country within your shipping range?

A: Of course, after 10 years of development, with our professional shipping team and worldwide shipping network, we have exported to 100+ countries, and our products cover more than 100 countries in Asia, Europe, Oceania, North and South America, and Africa.

Q: Do you have any advantages over other providers?

A: Linwoo is committed to provide you with high quality artificial greening solutions with our all-round advantages.
Here are our advantages:
  • Comprehensive customized services
  • One-stop solution
  • Experienced team of experts
  • Global shipping services
  • Technical design innovation
  • Strict quality control
  • Powerful storage capacity

Q: How can I become a Linwoo Distributor?

A: If you are interested in distributing our artificial plants in your local market, you will need to place a minimum order of $3,000. There are specific partnership requirements that need to be met in order to become one of our distributors. Please feel free to email us at marketing@artificialplantexpert.com and our marketing team will get back to you promptly.

Q: Can you help me recommend the best products for my business?

A: Our experienced sales team has a wealth of expertise, including production processes, product qualifications, application areas and regional market strategies, and can recommend the most suitable products for you. In addition, our talented designers can customize the best product solution for you based on the needs of your project or the characteristics of your target market.

Q: How do you guarantee your favorable prices?

A: We are a factory that can realize efficient cost control, and with the advantage of buying large quantities of raw materials for each large order, we are able to obtain large discounts and thus offer competitive prices to our customers. Our prices are transparent and we do not believe in hidden charges or fees.

Q: How to protect the product when loading the container?

A: We have a standardized and professional packing process to ensure that all goods are well protected.
  • Artificial grass packaging details: Plastic films, compression tapes and pallets
  • Artificial grass packaging details: Five-layer brown cardboard boxes

Q: My shipment has lost or damaged something in transit, what should I do?

A: Take photos of the damaged items and feel free to contact us.

 

Artificial Plant Wall

Q: What is an faux greenery wall?

A: Artificial green walls, also known as artificial plant walls, include artificial hedges, artificial vertical gardens, artificial moss walls, and artificial flower walls. It is a low-maintenance yet aesthetically pleasing eco-friendly solution for residential and commercial spaces that is becoming increasingly popular.Developed by the best and brightest designers in the industry, Linwoo Artificial Green Walls have a realistic look, stylish design, affordable price, long-lasting durability, 100% recyclable, and are the perfect accent to any space.
Linwoo is the leading artificial plant factory in China, we produce and supply most of the artificial plant wall styles in the market, we didn't find the information you need, please contact us.

Q: What types of artificial green wall panels do you have?

A: Our products include artificial garden wall, artificial hedge, artificial moss wall, artificial flower wall.Linwoo supports OEM and ODM service, and can customize the solution according to your project or market tailor-made products.

Q: Can you help me design my greenery wall according to my budget?

A:Absolutely! Our team of experts is committed to providing our clients with exceptional design solutions while respecting their budget. We understand that each project's needs are unique and will tailor a solution that meets your expectations based on your specific budget and design requirements. If you are looking to realize your ideal plastic greenery wall without exceeding your budget, please feel free to send your details to marketing@artificialplantexpert.com. Our team will work closely with you to ensure that your project not only meets the aesthetic requirements but also complies with the budgetary constraints.

Q: Are 'hedge', 'green wall' 'living wall, 'vertical garden' and 'hedge panels' all the same thing?

A: 'Artificial Green Wall' includes 'Artificial Hedge', 'Artificial Plant Wall', 'Artificial Vertical Garden' and 'Artificial Hedge Board'. 'Artificial Hedge Panels'. Artificial Hedges and Artificial Hedge Boards are often used as backdrops or privacy barriers, and are usually made of 1-2 types of foliage, in classic and versatile styles, which can easily infuse any space with natural beauty. Artificial Living Walls and Artificial Vertical Gardens are panels made from a mixture of plants, which are more layered and artistic, making them the perfect addition to any space.

Q: Can these artificial plant walls be used outdoors?

A: Yes, our artificial plant wall is designed for harsh weather, it can be used indoor and outdoor, high and low temperatures will not affect the life of the artificial plant wall. We use brand new high quality raw materials and add efficient UV protection to the raw materials to ensure the plants stay beautiful for a longer period of time.

Q: How do I clean my plant wall?

A: Cleaning is very easy, just rinse with water. If the area is dusty, you can use mild soapy water to remove the dirt. Learn more 

Q: What is the price of your artificial green wall?

A: The price of each green panel is different, the size, density and foliage style of the artificial hedge will lead to the price difference, we will recommend the most suitable fake hedge wall for you according to your needs, you can also choose the customized service, our principle is to provide high quality products at a competitive price.

Q: What is your customized service for artificial plant wall like?

A: Linwoo faux plant wall customization services include regular option customization and personalized option customization.
With fake green wall regular option customization, you can choose the color, size, density and plant type for your fake plant wall based on your specific project needs or the needs and tastes of your target market.
Further personalization means that you can incorporate elements such as logo designs, graphic designs and branded hang tags into your plant wall, which not only enhances your brand image, but also improves the overall appeal of the space and helps inspire user engagement and sharing.

 

 

Artificial Grass

Q: What is artificial grass?

A: Artificial grass is a low-maintenance and aesthetically pleasing environmentally safe alternative. Not only does artificial grass provide the visual appeal of natural grass, it also eliminates the hassle of mowing, watering and fertilizing, resulting in significant savings in maintenance costs and time.
Developed by talented designers, Linwoo Artificial Grass is realistic in appearance, stylish in design, superior in performance, long-lasting and affordable, and widely used in homes, landscapes, patios, rooftops,balcony, amusement parks, soccer fields, and other sports venues.

Q: What are your artificial grass types?

A: Linwoo is a professional artificial grass factory, we manufacture and supplyArtificial Landscape Grass, Artificial Soccer Grass, Artificial Golf Grass, Artificial Padel Grass as well as other sports field and necessary installation accessories. Linwoo supports OEM and ODM services, and we can customize the product solutionsfor you according to your project needs or market preferences

Q: Where can Linwoo's artificial turf be used?

A: For backyards, gardens, balconies, playgrounds, commercial spaces, patio, rooftops, soccer fields, golf courses, padel courtsand more.

Q: How does Linwoo artificial grass drain?

A: Linwoo Artificial Turf has an abundance of drainage holes in the bottom of the turf to provide excellent vertical drainage.

Q: Can Linwoo's artificial turf be used for dogs? How do you handle contaminants?

A: Yes, solid waste can be easily removed and liquids can be rinsed off with water without damaging the lawn fibers. Regular hose downs are recommended and can be cleaned up with an antibacterial spray. Learn More 

Q: Is artificial grass safe for kids and pets?

A:Yes, it's safe because Linwoo's synthetic turf meets RAECH, RoHS, and PFAS safety standards and is free of harmful chemicals, lead, and PFAS, making it safe for human and environmental health.

Q: What is your customized artificial grass service like?

A: Linwoo not only supports conventional artificial grass customization options to help you precisely match your market preferences and project needs, but also supports personalized logo/pattern customization to help brand marketing communications and enhance the functionality and visual appeal of your venue.

Q: How to judge the quality of artificial turf?

A: Grass blades: Good grass blades have realistic appearance, good elasticity, high density and soft touch.
Backing: Good backing is not easy to crack, bending the backing can be observed.
Odor: artificial grass material with pungent odor is of poor quality.
Fireproof and anti-ultraviolet ray: When using artificial grass, you must ensure the safety and aging resistance of the product, anti-ultraviolet ray products have better aging resistance.
Abrasion resistance: Artificial grass is often stepped on and pressurized, so abrasion resistance is crucial.
No harmful substances: Artificial grass must be certified to REACH and RoHS standards to ensure safety and non-toxicity.
 
Linwoo artificial grass not only has a realistic appearance, no odor, and durable backing, but is also SGS tested to be free of lead, heavy metals, and harmful chemicals, has excellent flame retardant and UV protection, and is REACH and RoHS compliant. It is also certified by professional testing organizations as PFAS-free and able to withstand 50,000 cycles of wear and tear.

Q: Do you supply accessories for installing artificial grass?

A: Yes, we will supply you the accessories for installing artificial grass at very competitive price, including artificial grass glue, artificial turf tape, artificial grass nails, artificial turf sweeper, weed fabric, shock pad, rubber filling particles, line cutter, making your installation process easier and more convenient. shock pad, rubber filling particles, line cutter, to make your installation process easier and more convenient.

Q: What maintenance is required after an artificial lawn is installed?

A: To keep your lawn looking its best, it should be cleaned of leaves, branches and other debris weekly, using a stiff-bristled broom or leaf blower. Gently hose down your lawn monthly to remove dirt and ensure even distribution of infill, preferably in the morning or evening. Brush grass blades with a stiff-bristled broom monthly, especially in high-frequency use areas which should be brushed more frequently. In addition, perform thorough cleaning and maintenance in the spring and fall, including checking seams and infill and making any necessary repairs.

Q: Do weeds grow on artificial lawns?

A: By performing regular cleaning of your lawn and removing organic material from your lawn, such as leaves and silt, the seeds will not germinate and weeds will not grow. In addition our backing materials and pre-installation preparation are effective in stopping weeds from growing.

Q: How long does artificial turf last?

A: Linwoo artificial grass has a life expectancy of 8-10 years. The actual lifespan of a lawn depends on usage, for example, a lawn in a public park may have a shorter lifespan than a lawn used in a home.